RunSignUp Helpdesk
Welcome
Login
Sign up
How-To
How-To
How-To
Profile
Find a Race
Recent Transactions
Tutorials for Directors
Director's Financial FAQs
News
Contact Us
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
(888) 385-1360
Solution home
Tutorials for Directors
Race Creation Wizard
12
Creating a Race
Set Up Basic Info
Customize Events
Set Up Payments
Re-Enter the Race Wizard
See all 12 articles
Race Customization
15
Customize "Find a Participant" Tab
Add Event Grouping, and Configure Super/Sub Events
Add Custom Race URLs
Customize Registration Confirmation and Other Email Notifications
Setup Results Notifications (Email and Text/SMS)
See all 15 articles
Payment Accounts
4
Set up Payment Account
Manage Payment Accounts
View Payment Accounts & Add Access
View Financial Summary
Race Merchandise Options
5
Set Up The Giveaway
Setup Add-Ons
Setup a Race Store
View & Manage Store Orders
View The Store Summary
Email Marketing
7
Manage Email Settings
Create & Manage Email Lists
Send Emails
Manage Emails
Use Email Reports
See all 7 articles
Enabling Participant Self-Management
4
Allow Participants to Change Their Event Selection
Allow Participants to Transfer to Different Race
Enable Deferrals For Your Race
Allow Participants to Transfer Their Registration to Another Person
Race Page
15
Add a Custom Section
Add a Sponsor
Customize Race Theme
Fast Registration Settings
Customize Custom Content Display
See all 15 articles
Pricing Features
5
Add Age Based Pricing
Add Multi-Person SignUp Pricing
Add a Club Membership Discount
Set Up Memberships
Multi-Race Bundles
Donations
6
Setup Donations
Set Up Fundraising
Setup Advanced Fundraiser Settings
Set Up Pledges
Add A Charity
See all 6 articles
Participant Reports
3
View/Download Participant Information
View Graphical Reports
View Duplicate Participants
Participant Management
13
Transfer a Registration to Another Person/Bib Exchange
How to Import Offline Entries
Transfer a Participant To Another Race
Issue a Refund
Remove a Registrant
See all 13 articles
Race Promotion
11
Facebook Custom Audiences
Create Reserved Entries
Manually Add a Referral Code to a Registration
Manually Create a Referral Code
Set Up Referral Tracking
See all 11 articles
Info Sharing
4
Manage Race Director Access
Add a Timer to your Race
Set Up Limited Dashboard Access
Share Full Control (Except Financials)
Financial
9
View Financial Summary
Enable Refunds For Your Race
Setup The Refund Reserve
How do I Issue Bulk Refunds?
Add a Coupon Code
See all 9 articles
Results
9
How To Create Finisher's Certificates
Upload Individual Results (Recommended)
Upload Preformatted Results
Create Race Divisions (Age Groups)
Use Results and Live Leaderboard Links
See all 9 articles
Race Actions
6
Test Mode Settings
Delete Your Race
Make Your Race Private
Add a Race Listing to our Calendar
Renewing Your Race
See all 6 articles
Groups
7
Set Up Race Groups
Set Up Race Group Pricing
Assign Race Group Bibs
Create a New Race Group
View Groups
See all 7 articles
Corporate Teams
5
Set Up Corporate Teams
Create Corporate Team Types
Create a Corporate Team
Manage a Corporate Team
View Invoices and Payments
RaceJoy
1
RaceJoy Overview
Volunteers
8
Volunteer Overview & Setup
Volunteers Customization
Volunteer Categories
Volunteer Questions
Import Volunteers
See all 8 articles
Help Desk Software
by Freshdesk
