As an official charity program partner, your charity name, logo, and URL will be added to the backend of our registration platform, RunSignup. 

 

In addition, the main charity contact will be added to RunSignUp as a charity coordinator. This will let you set up a payment account to directly accept donations, and give you access to view your charity settings, donation reports, and fundraiser information. 

 

 When your charity is added, you will receive an email with an invitation to claim your access. 

  • If you are a returning charity to RunSignup, you will be able to view the charity management dashboard from your RunSignup profile under “My Charities.”


  • If you are brand new to RunSignup, you will receive an email prompting you to create a RunSignup account, claim the dashboard access and set-up your charity payment account. 


                   1.  Learn how to create a RunSignup account here.


                    2. Learn how to set up your payment account here.


  • Once access is claimed, you will be able to view your Dashboard like the one below:

 

 

 

  • There are two steps you will need to complete before your charity will be live on RunSignup and ready to accept donations and fundraisers:
    • Set up Your RunSignup Payment Account
    • Customize your Charity Page, confirmation emails, and settings


Charity Management Dashboard

 

There are a variety of things you can do from your charity management dashboard:

  1. View Associated Races and Edit Charity Settings
  2. View Fundraisers
  3. Set up and manage Facebook Fundraisers
  4. Donation Summary
  5. View Payments
  6. Access Control
  7. Payment Account Setup
  8. Offline Donation Entry

DASHBOARD >> Race List


  • Click EDIT next to the name of the race

 


  • This is where you can customize the information for your charity: 
    • Charity Name 
    • Charity URL
    • Charity Logo
    • Charity Description – This is the text that will appear on the main charity page. This is the text a fundraiser might see if they click on the charity logo for more information. It is important to customize this text to engage fundraisers or prompt them to donate to your cause.
    • Confirmation Email Message – If a runner or supporter makes a donation to your charity, this is the email they will receive. You will want to customize this section to include your organization name, address, tax ID, gift matching information, etc.
    • Default Fundraising Message – When a fundraiser creates a fundraising message for your charity, this is the text that will automatically populate on their fundraising page. This is the page they will share with friends/family members, so try to customize a message that will prompt donors to support your cause.
    • CHARITY GOAL- Charities can set their donation goal at the bottom of this page.


Reports >> FUNDRAISERS

 

Charity coordinators can click on the "View Fundraisers" link to see a list their fundraisers, link to their fundraising page, fundraiser contact information and totals raised. If enabled, you can also view fundraising team name, team captain, and t-shirt size.


FACEBOOK FUNDRAISING 

There are several steps that Charity Partners need to take in order to gain access to RunSignup’s Facebook Fundraiser API Integration:


You must claim your Charity Partner dashboard.

One or more of the race(s) attached to your Charity Partner dashboard must have fundraising enabled. 

Your nonprofit must be approved for Facebook Payments.

Submit your Charity Partner for approval to use the RunSignup – Facebook Fundraiser API Integration. 


1. You must claim your Charity Partner dashboard.


If you are added as a Charity Partner to a race on RunSignup, you will receive an email prompting you to create a RunSignup account, claim the dashboard access and set up your Charity Partner payment account. You can find full instructions and an overview of the Charity Partner dashboard here. 


2. One or more of the race(s) attached to your Charity Partner dashboard must have fundraising enabled.


3. Your nonprofit must be approved for Facebook Payments.


When people create a fundraiser for your nonprofit on Facebook, Facebook has 2 ways of distributing funds to nonprofits. In order to use the integration, your nonprofit must be approved to accept donations through Facebook Payments. 


Here are the steps to qualify for and enable Facebook fundraising and donation tools:


  • Use this link to verify that your nonprofit is already approved for Facebook Payments. If not already approved, you will be able to sign up here to accept donations via Facebook Payments: https://www.facebook.com/donate/signup
  • This process can take up to 1-2 weeks. 
  • Your nonprofit will need to meet the following requirements to qualify for Facebook Payments:
  • Be a 501(c)(3) organization registered with the IRS.
  • Have a tax ID number.
  • Have a bank account registered with a licensed financial services institution. Bank account details, including the bank name, bank account holder’s name (organization’s name), a legible and official bank letter or statement dated within the last 3 months, SWIFT Code and bank IBAN number.
  • The date of birth and address of the charity’s CEO or executive director.
  • Click Publishing Tools in the top menu of your nonprofit's Facebook Page.
  • Click Donation Settings under Fundraisers.
  • Check the box next to Allow people to create fundraisers
  • Check the box next to Allow people to add donate buttons next to their posts.
  • Click Save.
  • You can find more information here: https://www.facebook.com/help/1640008462980459


4. Submit your Charity Partner for approval to use the RunSignup – Facebook Fundraiser API Integration. 


Once you have claimed your Charity Partner dashboard and set up Facebook Payments for your nonprofit’s Facebook account, you must submit your Charity Partner to be whitelisted by Facebook for access to the Facebook Fundraiser API integration.


On your Charity Partner dashboard, go to Facebook Fundraising >> Setup. Enter the requested information in the contact form and submit by clicking Facebook Fundraiser Settings.



If your nonprofit is not already on-boarded to Facebook Payments, your request will not be processed. You will receive a “Request Rejected” notification to your email from info@runsignup.com, with directions on how to get approved for Facebook Payments.


Facebook manually reviews and approves each nonprofit that is granted access to the API. This process can take several weeks, and your nonprofit is not guaranteed approval. We will be unable to provide updates during the review process. If Facebook or RunSignup requires additional information to approve your nonprofit, we will contact you directly. Once the integration is enabled, you will see a notification on the page.


Races can enable the setting to allow the Charity Partner(s) to enter offline donations (this setting can be found in the individual Charity Partner set up page).



If this setting is enabled, Charity Partners will be able to view all Facebook Donations under Financial >> Manual Donations.



Every Charity Partner that enables the Facebook Fundraiser API Integration will also be able to view Facebook donations in the dashboard by going to Financial >> Donation Summary, regardless of the permissions given by the race. Click Download as CSV at the bottom of the report.



The export shows Facebook Donation in the First Name and Last Name columns, along with the donation amount and the date when the donation was made on Facebook. 



Additionally, the race will be able to view Facebook Donations across all Charity Partners from the Race Dashboard by going to Donations >> Manual on the Race Dashboard. This report will show the Charity Partner name so that the race can easily distinguish which Facebook donations are associated with each Charity Partner.


Managing your Facebook Fundraising

Races can enable the setting to allow the Charity Partner(s) to enter offline donations (this setting can be found in the individual Charity Partner set up page).



If this setting is enabled, Charity Partners will be able to view all Facebook Donations under Financial >> Manual Donations.



Every Charity Partner that enables the Facebook Fundraiser API Integration will also be able to view Facebook donations in the dashboard by going to Financial >> Donation Summary, regardless of the permissions given by the race. Click Download as CSV at the bottom of the report.



The export shows Facebook Donation in the First Name and Last Name columns, along with the donation amount and the date when the donation was made on Facebook. 



Additionally, the race will be able to view Facebook Donations across all Charity Partners from the Race Dashboard by going to Donations >> Manual on the Race Dashboard. This report will show the Charity Partner name so that the race can easily distinguish which Facebook donations are associated with each Charity Partner.


Facebook Fundraising Reports

Charity partners can view three different reports for Facebook fundraisers. Each report will have a Race Name column so that you know which race's data you are viewing. 


Overview Report

To view the Overview Report, go to Race Dashboard >> Donations/Fundraising >> Facebook Fundraisers >> Overview. This report summarizes the impact of your race's Facebook fundraising in the context of your aggregate fundraising statistics. You can enter start and end dates to view fundraising statistics for a certain period of time. 


The report displays as a series of tiles:

The effective processing rate is the percentage of donation revenue that your nonprofit is actually paying to RunSignup. Since Facebook covers processing fees for all donations made on Facebook, this gives you an idea of how much your nonprofit saves with our free Facebook Fundraiser integration. (RunSignup's standard donation processing fee is 4%). 


The Total Amount Fundraised tile shows the numbers for Facebook fundraising next to the RunSignup fundraising total, so you can compare the two numbers and evaluate the impact of Facebook fundraising. 


Total Fundraiser Donations shows the number of donations made broken down by the number of donations from Facebook Fundraisers and the number of donations made on RunSignup.

Individual Fundraisers The number at the top of the tile shows your total number of individual fundraisers. Below you will find the number of individual fundraisers who created a synced Facebook Fundraiser, as well as the overall percentage of individual fundraisers with linked Facebook Fundraisers.


Facebook Enabled Fundraisers Report

To view this report, go to Race Dashboard>>Donations/Fundraising>>Facebook Fundraisers>>Enabled Fundraisers. This report displays a list of all your fundraisers who are using Facebook. You can search for a certain person, sort by dates, or display only fundraisers who have raised a certain amount using the search fields at the top:

Below, you can view a list of fundraisers with their information. This includes their total amount raised on Facebook and total amount on RunSignup:

Facebook Fundraiser Donations

To view this report, go to Race Dashboard>>Donations/Fundraising>>Facebook Fundraisers>>Facebook Fundraiser Donations. This report shows all Facebook donations made to your race's connected fundraisers. You can search at the top for date ranges, donation minimums and maximums, and the Facebook Donation ID in order to find a specific donation:

This report shows not only the date and time that the Facebook donation was made, but also the Facebook Donation ID. This gives your team another field that can be used for reconciliation and allocation of Facebook donations. You can easily download the report as a CSV, and use hyperlinks to immediately access any individual’s fundraising page on RunSignup and Facebook.


Financial >> DONATION SUMMARY:


As a Charity Coordinator, you are able to see a quick summary of the donations you have received from your race(s). You can also click the DOWNLOAD DONATIONS button to view a full donation report with donor information. 


 


Financial >> VIEW PAYMENTS: 

 

In the View Payment Section, a quick summary of the payments will be listed (screenshot 1). You can click on PAYMENT DATE link to see a detailed list of each donation in that payment with the donor information and payment amounts (screenshot 2)


Screenshot 1


 

Screenshot 2


 


Financial >> ACCESS

 

As the main Charity Coordinator, you can give additional people access to your payment information. You have the option to give someone full access or read only access. 




Financial >> PAYMENT ACCOUNT SET-UP


This is where you can set up the payment info/address for your charity payments.  


  • If you are a returning RunSignup charity, confirm your payment account information under “Existing Payment Account Details.”


 


  • If you are a new RunSignup charity, click the green CREATE NEW PAYMENT ACCOUNT button to create your payment account and confirm your payment options.


 


If you are looking for more information about the payment account set-up process, here is a video tutorial with step-by-step instructions: https://help.runsignup.com/support/solutions/articles/17000063179--set-up-payment-account


If you have additional questions about the information that is required for the payment account setup, please read RunSignup’s payment facilitator FAQ page: https://d368g9lw5ileu7.cloudfront.net/documents/RunSignUpPaymentAccountFAQ.pdf


PAYMENT OPTIONS: Once the payment account is setup and approved by RunSignup, you will be able to configure your payment options. These options include payment on a weekly or monthly basis, check payments, direct deposit payments, payment holding.


Financial >> MANUAL DONATIONS

 

If access is granted by the race, you will have access to enter your own offline donations and assign them to an individual’s or team’s fundraising page. Click on Offline Donations>>Click on the Race Name>>You will have the option to enter the donation information and tie it to a fundraiser.