RunSignup Helpdesk
Welcome
Login
Sign up
How-To
How-To
How-To
Profile
Find a Race
Recent Transactions
News
Contact Us
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
(888) 385-1360
Tutorials for Directors
Tutorials for Runners
Tutorials for All Users
Directors Financial FAQ
Runner's FAQ
Tutorials for Timers
Webinars
How-To
Tutorials for Directors
Race Creation Wizard
13
Creating a Race
Set Up Basic Info
Customize Events
Set Up Payments
Re-Enter the Race Wizard
See all 13 articles
Race Customization
15
Customize "Find a Participant" Tab
Add Event Grouping, and Configure Super/Sub Events
Add Custom Race URLs
Customize Registration Confirmation and Other Email Notifications
Setup Results Notifications (Email and Text/SMS)
See all 15 articles
Payment Accounts
4
Set up Payment Account
Manage Payment Accounts
View Payment Accounts & Add Access
View Financial Summary
Race Merchandise Options
5
Set Up The Giveaway
Setup Add-Ons
Setup a Race Store
View & Manage Store Orders
View The Store Summary
Email Marketing
7
Manage Email Settings
Create & Manage Email Lists
Send Emails
Manage Emails
Use Email Reports
See all 7 articles
Enabling Participant Self-Management
4
Allow Participants to Change Their Event Selection
Allow Participants to Transfer to Different Race
Enable Deferrals For Your Race
Allow Participants to Transfer Their Registration to Another Person
Race Page
16
Add a Custom Section
Add a Sponsor
Customize Race Theme
Fast Registration Settings
Customize Custom Content Display
See all 16 articles
Pricing Features
5
Add Age Based Pricing
Add Multi-Person SignUp Pricing
Add a Club Membership Discount
Set Up Memberships
Multi-Race Bundles
Donations
6
Setup Donations
Set Up Fundraising
Setup Advanced Fundraiser Settings
Set Up Pledges
Add A Charity
See all 6 articles
Participant Reports
3
View/Download Participant Information
View Graphical Reports
View Duplicate Participants
Participant Management
13
Transfer a Registration to Another Person/Bib Exchange
How to Import Offline Entries
Transfer a Participant To Another Race
Issue a Refund
Remove a Registrant
See all 13 articles
Race Promotion
11
Facebook Custom Audiences
Create Reserved Entries
Manually Add a Referral Code to a Registration
Manually Create a Referral Code
Set Up Referral Tracking
See all 11 articles
Info Sharing
6
Manage Race Director Access
Share Store Order Management
Add a Timer to your Race
Set Up Limited Dashboard Access
Share Participant Viewing/Editing
See all 6 articles
Financial
9
View Financial Summary
Enable Refunds For Your Race
Setup The Refund Reserve
How do I Issue Bulk Refunds?
Add a Coupon Code
See all 9 articles
Results
9
How To Create Finisher's Certificates
Upload Individual Results (Recommended)
Upload Preformatted Results
Create Race Divisions (Age Groups)
Use Results and Live Leaderboard Links
See all 9 articles
Race Actions
6
Test Mode Settings
Delete Your Race
Make Your Race Private
Add a Race Listing to our Calendar
Renewing Your Race
See all 6 articles
Groups
7
Set Up Race Groups
Set Up Race Group Pricing
Assign Race Group Bibs
Create a New Race Group
View Groups
See all 7 articles
Corporate Teams
5
Set Up Corporate Teams
Create Corporate Team Types
Create a Corporate Team
Manage a Corporate Team
View Invoices and Payments
RaceJoy
1
RaceJoy Overview
Volunteers
8
Volunteer Overview & Setup
Volunteers Customization
Volunteer Categories
Volunteer Questions
Import Volunteers
See all 8 articles
Charity Partners
1
Claiming Your Charity Partner Dashboard
Facebook Fundraising
6
Requirements to Set Up Facebook Fundraising for Your Race (Step 1)
How to Submit Your Race for Approval to Use Facebook Fundraising (Step 2)
Manage Your Race's Facebook Fundraiser Integration (Step 3)
Enabling Facebook Fundraising as a Charity Partner
Manage Your Charity Partner Facebook Fundraiser Integration
See all 6 articles
Sales Tax
3
Understanding How Sales Tax Affects Your Race
Setting Up Sales Tax (Non-Marketplace States)
Sales Tax FAQ
Tutorials for Runners
Registration
19
Register For a Race
View/Sign the Race Waiver
Update T-Shirt/Giveaway
Question Response Management
Defer Registration/Claim Deferral
See all 19 articles
Groups
5
Join an Existing Group
Create/Join a New Group
View/Manage a Group
Edit a Group Password
Invite Others To Join Your Group/Team
Donations/Fundraising
7
Make a Donation
Becoming a Fundraiser
Manage Your Fundraiser
Create/Join a Fundraising Team
Manage Your Fundraising Team
See all 7 articles
Race Store
1
Make a Purchase From a Race Store
Post Race
3
View Results
Fix a Posted Result
Submit and Manage Virtual Results
Corporate Teams
4
Join a Corporate Team
Create a Corporate Team (for Captains)
Manage a Corporate Team (for Captains)
View Invoices and Payments (for Captains)
Referrals
3
Become a Referrer
View your Referral Code Uses
Retroactively Apply a Referral Code to a Registration
Tutorials for All Users
Profile
4
Access and Explore Your Profile
Correct Typo / Modify Profile
Merge Existing Accounts or Change Primary Account in Profile
Hide Yourself From Public Lists
General
9
Create an Account
Remove A Shared Account
Setup Account Sharing
Convert Account to a Sub-Account
Merge Two Accounts
See all 9 articles
Referrals
0
Director's Financial FAQ
Payment Issues
7
Where is my money?
Why is it taking so long to send my money?
What is the status of my deposit or check?
What is this bank deposit or check for?
Why am I receiving a Check when I changed the payment to Direct Deposit (or Vice Versa)?
See all 7 articles
Pricing Issues
3
Why are my registrants being charged different fees?
How do I receive the lower processing fee for donations?
What are the Advantages of Switching to an Advanced Account?
Payment Account Issues
10
How to set up Payments Account?
My Payment Account says Pending Approval. How do I get this approved immediately?
Why do you require so much information compared to other registration companies?
Why do you require my last 4 SSN or sometimes my the full SSN?
Why is your site not accepting my payment account information?
See all 10 articles
Refund Issues
5
How do I issue a refund?
How do I Issue Bulk Refunds?
Why do I have to add funds in a refund reserve to issue a refund?
How do I add funds to the Refund Reserve?
What if the card used during registration is closed?
Tax Issues
1
Why did I receive a 1099-K form?
Runner's FAQ
Account Issues
4
Resetting Your Password
Why am I being told “There is no account for this email address”?
Where is my registration? I signed up, but cannot find the race in “My Registered Races”.
How do I delete my account?
Registration Management
4
I need to update one of my selections, how do I manage my registration?
How do I transfer to a different event/participant?
I lost my confirmation email! Can I have another one sent?
How do I change my registration information?
Registration Issues
2
Why isn't a coupon code working?
My group password is not working, can you let me know what it is?
Financial Issues
4
My credit card is no longer valid. How do I update my card to receive my refund?
What is this charge on my card?
How do I request a refund?
Can you send me a receipt?
Race Information
2
Where do I find race information, such as a course map, packet-pickup details, t-shirt (store merchandise) shipping dates, race parking, etc?
When/Where are Results Posted?
Tutorials for Partners
Creating and Managing your Partnership
6
Creating a Partnership
Managing Secondary Partner Owners
Managing Multiple Partnerships
Adding Races to your Partnership
Access your Partner Dashboard
See all 6 articles
Setting up a Partner Website
0
Using Email Marketing and other Promotion Tools
0
Viewing Partner Reports
0
Chronotrack Partners
0
Tutorials for Timers
The Race Director
6
The Race Director Basics
Linking RunSignUp Events to Race Director Divisions
Establishing RunSignUp Integration within Race Director
Creating a RunSignUp Race within Race Director
Publishing Results
See all 6 articles
Go Race Day
9
Race Day Check-In - Web Check-In
Assign Bibs & Chips
Assigning Bib Numbers At Registration Time
Assign Bib Numbers (Automatically)
Manually Assign Bib Numbers
See all 9 articles
Results API
6
Getting Started With The API
Authenticating with the API
Getting Race Information Through The API
Downloading Participants Through The API
Posting Results Through The API
See all 6 articles
RaceDay Registration
4
Race Day Registration
RaceDay SignUp App
RaceDay Registration - Kiosk Mode
RaceDay Registration - Expo Mode (For Team Registrations & other advanced features)
RunScore
1
RunScore Integration
Timer Account
2
Update your Timer Information
Create a Timer Account
Result Credits
1
Result Credits
Webinars
RunSignUp 101
3
The Basics
Building a Better Race Website
Referrals Setup and ROI
RunSignUp 201
9
Email Marketing
Donations
Timer Tools
Payment Reports
Fundraising 4.0 - Donations
See all 9 articles
RunSignUp 301
8
SignUp Kiosks and Check-In Apps
RaceDay Photos
Quick Hits for Advanced Users
Triathlon Tools
Advanced Fundraising
See all 8 articles
RaceJoy
5
RaceJoy 101: The Basics
RaceJoy 201: New Releases
RaceJoy 201: Maps Matter
RaceJoy 201: Relay Events
RaceJoy 301: RaceJoy for Race Operations
Timing Integrations
2
ART & RSU Integration
Racemine Results Integration
Help Desk Software
by Freshdesk
