Participant Management

Transfer a Registration to Another Person/Bib Exchange
As a Race Director RunSignUp gives the ability for Race Directors to initiate a Bib Exchange, or participant to participant transfer, ri...
Mon, 20 Nov, 2017 at 4:21 PM
How to Import Offline Entries
How to Manually Import Registrations As the Race Director, you are able to manually enter registration information via our Import feature. This is benef...
Thu, 15 Feb, 2018 at 11:04 AM
Transfer a Participant To Another Race
As a Race Director RunSignUp gives the ability for Race Directors to transfer a Registration to another Race right from the Race Dashboard. This is use...
Mon, 20 Nov, 2017 at 4:23 PM
Issue a Refund
As the Race Director for your Race, you are able to issue full or partial refunds to your participants. 1)  Enter the participant name using the Search ...
Wed, 24 Jan, 2018 at 11:51 AM
Remove a Registrant
When managing a participant, race directors have the option to remove the participant’s registration completely. You can do this by following these steps....
Mon, 20 Nov, 2017 at 4:25 PM
Manage Participants
If you need to edit a participant’s information, remove them from an event (with or without a refund), transfer them into a different event, or ...
Mon, 20 Nov, 2017 at 4:26 PM
Manage A Participant's Group
If your race has "Groups" set up, then a participant may ask you to edit their group information after they register. While users may be able to p...
Mon, 20 Nov, 2017 at 4:26 PM
Edit a Participant's Add-Ons
If your race has add-ons set up, then a participant may ask you to edit their add-on information after they register. While it is possible for you to allow ...
Mon, 20 Nov, 2017 at 4:27 PM
Transfer a Participant's Event
If your race is made up of multiple events, then you will be able to manually switch participants from one event to another. If you need to learn how to do ...
Mon, 20 Nov, 2017 at 4:27 PM
Resend a Participant's Confirmation Email
In some cases, a registrant of your race may ask you to resend their confirmation email. While all users have the option to resend their confirmation email ...
Mon, 20 Nov, 2017 at 4:28 PM