Find a Race
Tutorials for Directors
Director's Financial FAQs
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Director's Financial FAQ
Where is my money?
Why is it taking so long to send my money?
What is the status of my deposit or check?
What is this bank deposit or check for?
Why am I receiving a Check when I changed the payment to Direct Deposit (or Vice Versa)?
See all 7 articles
Why are my registrants being charged different fees?
How do I receive the lower processing fee for donations?
Payment Account Issues
How to set up Payments Account?
My Payment Account says Pending Approval. How do I get this approved immediately?
Why do you require so much information compared to other registration companies?
Why do you require my last 4 SSN or sometimes my the full SSN?
Why is your site not accepting my payment account information?
See all 10 articles
How do I issue a refund?
How do I Issue Bulk Refunds?
Why do I have to add funds in a refund reserve to issue a refund?
How do I add funds to the Refund Reserve?
What if the card used during registration is closed?
Why did I receive a 1099-K form?
Help Desk Software