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Director's Financial FAQ
Where is my money?
Why is it taking so long to send my money?
What is this bank deposit or check for?
Why am I receiving a Check when I changed the payment to Direct Deposit (or Vice Versa)?
My Race is set up for Direct Deposit. Why am I getting a mix of check and direct deposit payments?
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Why are my registrants being charged different fees?
How do I receive the lower processing fee for donations?
Payment Account Issues
How to set up Payments Account?
My Payment Account says Pending Approval. How do I get this approved immediately?
Why do you require so much information compared to other registration companies?
Why do you require my last 4 SSN or sometimes my the full SSN?
Why is your site not accepting my payment account information?
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How do I issue a refund?
How do I Issue Bulk Refunds?
Why do I have to add funds in a refund reserve to issue a refund?
How do I add funds to the Refund Reserve?
What if the card used during registration is closed?
Why did I receive a 1099-K form?
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