RunSignup Helpdesk

Director's Financial FAQ

• Payment Issues 7

  • Where is my money?
  • Why is it taking so long to send my money?
  • What is the status of my deposit or check?
  • What is this bank deposit or check for?
  • Why am I receiving a Check when I changed the payment to Direct Deposit (or Vice Versa)?
  • Why are there holdbacks on my payment?
  • Where is my partner payment?
  See all 7 articles

• Pricing Issues 1

  • Why are my registrants being charged different fees?

• Payment Account Issues 10

  • How to set up a Payment Account?
  • My Payment Account says Pending Approval. How do I get this approved immediately?
  • Why do you require so much information compared to other registration companies?
  • Why do you require my last 4 SSN or sometimes my the full SSN?
  • Why is your site not accepting my payment account information?
  • Where can I change my Payment information?
  • How do I switch to direct deposit (ACH) payment?
  • Why can’t I access/view my Payment Account?
  • My business/organization changed names. How do I update this on my Payment Account?
  • Why am I being asked to Upgrade my Payment Account?
  See all 10 articles

• Refund Issues 4

  • How do I Issue Bulk Refunds?
  • Why do I have to add funds in a refund reserve to issue a refund?
  • How do I add funds to the Refund Reserve?
  • What if the card used during registration is closed?

• Tax Issues 1

  • Why did I receive a 1099-K form?