RunSignUp gives the ability for Race Directors to initiate refunds in bulk, right from the Race Dashboard.This way you will not need to individually refund each and every participant if you need to issue refunds for a large group of your participants.
If you need to issue refunds one at a time, please see our guide on How To Issue a Refund.If you would like to enable refunds for your Race so that participants will have the option of initiating a refund themselves, please see our guide on How To Enable Refunds For Your Race
- Sign In to RunSignUp
- Navigate to your Race Dashboard
- Navigate to Participants > Participant Management > Bulk Refunds
- Type or paste the Registration IDs of the Registrants that you would like to refund
- Read through the options and select any that are applicable to you
- Click Review Refund Amount
- Review the Refund Summary and refunded Registrations
- Click Confirm and Issue Refunds
Before you can begin issuing refunds in bulk you will need to obtain a list of Registration IDs that belong to the registrants that you would like to refund.Registration IDs can be found by using either of the Download as CSV options found under the Export Options menu of the View Participants report as explained in How To View Participant Reports.Once you have this list you can begin the Bulk Refund Process.
Bulk Refund Options
Include Processing Fees
Use this option if you would like to include the processing fees from the original transaction in this refund.Keep in mind that you will be refunding more money than was originally paid out to you, so this will be either covered by other registration fees, or money that you have added manually to your Refund Reserve.
If you do not select this option, participants will receive their original transaction total, minus the processing fee paid.
Have the Race Pay the Refund Fee?
Use this option if you will pay the $1.00 per registration Refund Processing Fee out of your Refund Reserve.Keep in mind that you will be refunding more money than was originally paid out to you, so this will be either covered by other registration fees, or money that you have added manually to your Refund Reserve.
If you do not select this option, participants will receive $1.00 less than what they originally paid.
Leave Participants in Race
Use this option if you would like to issue refunds, but not remove these registrants from the Race.
Max Refund Amount
Use this feature to set a Max Refund amount.You can use this to issue partial refunds to these participants, for instance if you would like to issue a $5 refund to this group of Registration IDs, set this value to $5.
Reminder: RunSignUp charges a $1 Refund Processing Fee for each refund issued through the site.This means that you must plan to have more in your Refund Reserve than the original Amount Paid for each participant that you are refunding.
Also, each person within a bulk refund is counted as an individual refund.This means that if you have 10 people in a bulk refund, then the total of the $1 Refund Processing Fees will be $10.
For example, if you would like to issue full refunds to 2 registrants that paid $20 each for a total of $40, you will need to add $42 dollar to the refund reserve.
|= $45||Grand Total|
|= $42||Total needed in the Refund Reserve to issue full refunds to two registrants.|
|Example Refund Reserve Amount Needed - Not Actual Amounts|
|$40||Total Registration price = Event price + Processing fee|
|+ $2||Two refunds will equate to a $2.00 refund fee|
Standard Processing Fee for adding funds via Credit Card
Only applicable if you are adding the $42 to the Refund Reserve via Credit Card:
Note: If you would like to avoid the Processing fee for adding funds to the Refund Reserve, then refer to adding funds from future registrations and adding funds via check here.