Check whether your payment account is processing under our Quick Start or Advanced Payment account platforms by navigating to Profile -> Payment Accounts. For additional information, see here. For assistance, contact finance@runsignup.com.

Quick Start - You can change your payment address information by navigating to Profile -> Payment Accounts -> Manage -> Edit Payment Account. You are NOT able to switch the Pay to Name or Payment method under the Quick Start platform. If you need to make changes other than payment address you will need to set up a new account. To make that change, go to your Race Dashboard and navigate to Financial -> Payment Setup and select Create New Account under the current account listing.

Advanced Payment - You can change your payment information and payment method by navigating to Profile -> Payment Accounts -> Manage -> Edit Payment Account.

Important: You are NOT allowed to change the Pay To name to a different organization other than the legal entity or dba. If you are trying to set up a different Pay To name then you will need to set up a new payment account. For assistance, contact finance@runsignup.com.