Where is my money? What happened to the rest of the money owed?
In an effort to keep our prices as low as possible for all customers, effective November 1, 2018, check payments will be initiated to you on our normal weekly schedule each time proceeds payable to you are greater than or equal to $1,000.00. If proceeds payable to you are less than $1,000.00 then the payment will be made to you after your race has concluded.
If you would like to avoid the minimum requirement for check payments, we recommend switching to Direct Deposit payments which do not have a minimum requirement. Here is a guide on how to switch to Direct Deposit payments.
For more information, see our blog post here.
For security purposes, all recently approve payments accounts are placed on a temporarily hold of up to 2 weeks. After this period, your payment account will resume to pay out as scheduled.
You can view your Upcoming Payment Detail on your Payment Account Management page by navigating to Profile -> Payment Accounts -> Manage. Here is a tutorial on how to view/manage your Payment Account.
The amount shown on your Upcoming Payment Detail may differ from the Balance Owed amount due to settlement timeline of individual transactions and/or bank holidays. Your settled Race funds will be paid out to you according to your payment schedule.
Direct Payments - The deposit amount will reflect on your bank statement 1-3 banking days after the Initiation day shown on the Upcoming Payment Detail.
Check Payments - Check payments are processed each Monday or Tuesday depending on your race's account type. Check payments will be processed for any race that is owed at least $1000 as of the payment closing time OR for any race that has transactions at least 90 days old or whose race date has passed regardless of the amount owed. You can expect to receive the check in 7-10 business days after the Initiation day shown on the Upcoming Payment Detail. Note: If your race has received donations that do not total at least $1,000.00 after the race date has passed, they will only be released when they reach the 90 day limit. For help releasing these funds sooner please contact firstname.lastname@example.org including a link to the race.
You can view your Balance Owed amount on your Financial Summary page by navigating to Race Dashboard -> Financial -> Summary. Here is a tutorial on how to view your financial summary.