Why do I have to add funds in a refund reserve to issue a refund?

Modified on 11 December

RunSignUp is setup to only issue refunds using funds set aside in the Refund Reserve.

This ensures that refunds are issued only against funds which are settled and available. This is necessary because our two payment platforms handle funds for refunds differently and have different cutoffs for payment processing.

For more information on how to setup a Refund Reserve, see here.

Note: Transactions captured this way are labeled as Holdbacks. For more information, see here.