Payment Account Issues
How to set up a Payment Account In order to get paid on RunSignUp, Race Directors must create a payment account with our merchant bank. There ...
Tue, 20 Apr, 2021 at 3:17 PM
Your payment account is currently being reviewed by our Risk Team or possibly by the processing bank. Please be patient as the review process may take u...
Mon, 11 Dec, 2017 at 10:23 AM
As a Payment Facilitator and a PCI Level 1 Compliant Service Provider we take payment setup seriously, with a process designed to get our races paid accur...
Mon, 11 Dec, 2017 at 10:28 AM
Banking and credit card processing rules say that we need to verify the identity of individuals who ask us to set up payment accounts on behalf of a legal e...
Mon, 11 Dec, 2017 at 10:27 AM
When RunSignUp is not able to verify the information you entered for your payment account, a red error message occurs notifying you that the information may...
Mon, 11 Dec, 2017 at 10:24 AM
Find your payment account by navigating to Profile -> Payment Accounts. For additional information, see here. For assistance, contact finance@runsignup.c...
Tue, 20 Apr, 2021 at 3:04 PM
Check whether your payment account is processing under our Quick Start or the Advanced Payment account platform by navigating to Profile -> Payment Accou...
Thu, 7 Feb, 2019 at 2:34 PM
If you are not able to view the payment account, this could be for the following reasons: 1) Payment Account ownership is automatically granted to the ...
Wed, 21 Feb, 2018 at 12:32 PM
If you changed the legal name of your business/organization without changing the FEIN/EIN, then please send the official letter of the legal name change to ...
Mon, 11 Dec, 2017 at 10:26 AM
If you received notification from RunSignup regarding upgrading your payment account to advanced payment then your Race is processing on either Quick Start ...
Thu, 8 Aug, 2019 at 10:05 AM