Payment Account Issues

How to set up Payments Account?
How To Setup Payment Account In order to get paid on RunSignUp, Race Directors must create a payment account with our merchant bank. This is ess...
Fri, 19 Jan, 2018 at 7:14 PM
My Payment Account says Pending Approval. How do I get this approved immediately?
Your payment account is currently being reviewed by our Risk Team or possibly by the processing bank. Please be patient as the review process may take u...
Mon, 11 Dec, 2017 at 10:23 AM
Why do you require so much information compared to other registration companies?
As a Payment Facilitator and a PCI Level 1 Compliant Service Provider we take payment setup seriously, with a process designed to get our races paid accur...
Mon, 11 Dec, 2017 at 10:28 AM
Why do you require my last 4 SSN or sometimes my the full SSN?
Banking and credit card processing rules say that we need to verify the identity of individuals who ask us to set up payment accounts on behalf of a legal e...
Mon, 11 Dec, 2017 at 10:27 AM
Why is your site not accepting my payment account information?
When RunSignUp is not able to verify the information you entered for your payment account, a red error message occurs notifying you that the information may...
Mon, 11 Dec, 2017 at 10:24 AM
Where can I change my Payment information?
Check whether your payment account is processing under our Quick Start or Advanced Payment account platforms by navigating to Profile -> Payment Accounts...
Mon, 11 Dec, 2017 at 10:25 AM
How do I switch from check to direct deposit (or Vice Versa)?
Check whether your payment account is processing under our Quick Start or the Advanced Payment account platform by navigating to Profile -> Payment Accoun...
Fri, 9 Feb, 2018 at 2:01 PM
Why can’t I access/view my Payment Account?
If you are not able to view the payment account, this could be for the following reasons: 1)  Payment Account ownership is automatically granted to the ...
Wed, 21 Feb, 2018 at 12:32 PM
My business/organization changed names. How do I update this on my Payment Account?
If you changed the legal name of your business/organization without changing the FEIN/EIN, then please send the official letter of the legal name change to ...
Mon, 11 Dec, 2017 at 10:26 AM
Why am I being asked to Upgrade my Payment Account when my Race is renewed?
For those races that use our Quick Start (Check) payment account to receive registration proceeds, we will now require you to upgrade to an Advanced Payment...
Mon, 11 Dec, 2017 at 10:27 AM