Refund Issues

How do I issue a refund?
As the Race Director for your Race, you are able to issue full or partial refunds to your participants. 1)  Enter the participant name using the Sear...
Fri, 19 Jan, 2018 at 11:45 AM
How do I Issue Bulk Refunds?
RunSignUp gives the ability for Race Directors to initiate refunds in bulk, right from the Race Dashboard.This way you will not need to individually refund ...
Mon, 11 Dec, 2017 at 9:59 AM
Why do I have to add funds in a refund reserve to issue a refund?
RunSignUp is setup to only issue refunds using funds set aside in the Refund Reserve. This ensures that refunds are issued only against funds which are ...
Mon, 11 Dec, 2017 at 10:00 AM
How do I add funds to the Refund Reserve?
Setup The Refund Reserve RunSignUp is setup to only issue refunds using funds set aside in the Refund Reserve. This ensures that refunds are issued ...
Tue, 6 Mar, 2018 at 2:22 PM
What if the card used during registration is closed?
If the registrant notifies you before the refund has been issued, you can either issue a refund directly by check or email finance@runsignup.com and ask to ...
Mon, 11 Dec, 2017 at 10:01 AM