Payment Issues

Where is my money?
Where is my money? What happened to the rest of the money owed? For security purposes, all recently approve payments accounts are placed on a temp...
Thu, 1 Feb, 2018 at 11:40 AM
Why is it taking so long to send my money?
The following could be potential internal reasons for delayed payments: 1)  Some new payment accounts are flagged for review by the processing bank. In the...
Mon, 11 Dec, 2017 at 9:48 AM
What is the status of my deposit or check?
As the Payment Account owner, you can view the status of your payment by navigating to Profile -> Payment Accounts -> Manage -> View Payments. ...
Wed, 7 Mar, 2018 at 9:43 AM
What is this bank deposit or check for?
Many Race Directors and/or Timers set up their Race to benefit non-profit organizations.  If you are a non-profit organization and received a bank depos...
Wed, 24 Jan, 2018 at 9:04 AM
Why am I receiving a Check when I changed the payment to Direct Deposit (or Vice Versa)?
This happens for the following two reasons: 1) You have leftover transactions that were processed under the check payment method. All transactions must ...
Mon, 11 Dec, 2017 at 9:50 AM
My Race is set up for Direct Deposit. Why am I getting a mix of check and direct deposit payments?
This happens when your Race issues refunds under a Quick Start - Direct Deposit account. Every time a refund is issued, the Refund Reserve captures the nex...
Mon, 11 Dec, 2017 at 9:53 AM
Why are there holdbacks on my payment?
Holdbacks - Captured transactions that are held in the Refund Reserve for customer refunds. A positive holdback indicates that additional money is being w...
Mon, 22 Jan, 2018 at 9:12 AM