Payment Issues

Where is my money?
Where is my money? What happened to the rest of the money owed? In an effort to keep our prices as low as possible for all customers, effective...
Thu, 20 Jun, 2019 at 2:51 PM
Why is it taking so long to send my money?
The following could be potential internal reasons for delayed payments: 1)  Some new payment accounts are flagged for review by the processing bank. In the...
Mon, 29 Apr, 2019 at 9:30 AM
What is the status of my deposit or check?
As the Payment Account owner, you can view the status of your payment by navigating to Profile -> Payment Accounts -> Manage -> View Payments. ...
Wed, 7 Mar, 2018 at 9:43 AM
What is this bank deposit or check for?
Many Race Directors and/or Timers set up their Race to benefit non-profit organizations.  If you are a non-profit organization and received a bank depos...
Wed, 24 Jan, 2018 at 9:04 AM
Why am I receiving a Check when I changed the payment to Direct Deposit (or Vice Versa)?
This happens for the following two reasons: 1) You have leftover transactions that were processed under the check payment method. All transactions must ...
Mon, 11 Dec, 2017 at 9:50 AM
My Race is set up for Direct Deposit. Why am I getting a mix of check and direct deposit payments?
This happens when your Race issues refunds under a Quick Start - Direct Deposit account. Every time a refund is issued, the Refund Reserve captures the nex...
Mon, 11 Dec, 2017 at 9:53 AM
Why are there holdbacks on my payment?
Holdbacks - Captured transactions that are held in the Refund Reserve for customer refunds. A positive holdback indicates that additional money is being w...
Mon, 22 Jan, 2018 at 9:12 AM