Payment Issues

Where is my money?
Check Payments Released every Tuesday if minimum amount is at least $1000 OR When the oldest transaction is at least 90 days old OR When a Race is compl...
Mon, 9 Mar, 2020 at 3:55 PM
Why is it taking so long to send my money?
The following could be potential internal reasons for delayed payments: 1)  Some new payment accounts are flagged for review by the processing bank. In the...
Mon, 29 Apr, 2019 at 9:30 AM
What is the status of my deposit or check?
As an Advanced Payment Account owner, you can view the status of your payment by navigating to Profile -> Payment Accounts -> Manage -> View Paymen...
Fri, 21 Feb, 2020 at 3:20 PM
What is this bank deposit or check for?
Many Race Directors and/or Timers set up their Race to benefit non-profit organizations.  If you are a non-profit organization and received a bank depos...
Wed, 24 Jan, 2018 at 9:04 AM
Why am I receiving a Check when I changed the payment to Direct Deposit (or Vice Versa)?
This happens for the following two reasons: 1) You have leftover transactions that were processed under the check payment method. All transactions must ...
Mon, 11 Dec, 2017 at 9:50 AM
My Race is set up for Direct Deposit. Why am I getting a mix of check and direct deposit payments?
This happens when your Race issues refunds under a Quick Start - Direct Deposit account. Every time a refund is issued, the Refund Reserve captures the nex...
Mon, 11 Dec, 2017 at 9:53 AM
Why are there holdbacks on my payment?
Holdbacks - Captured transactions that are held in the Refund Reserve for customer refunds. A positive holdback indicates that additional money is being w...
Mon, 22 Jan, 2018 at 9:12 AM
Where is my partner payment?
Partner payments are processed through your bill.com account and are paid out: Any Monday at least $200 is owed OR  Monthly on the 2nd Monday of the mont...
Mon, 9 Mar, 2020 at 3:50 PM