Payment Issues
Where is my money? What happened to the rest of the money owed? In an effort to keep our prices as low as possible for all customers, effective...
Thu, 20 Jun, 2019 at 2:51 PM
The following could be potential internal reasons for delayed payments: 1) Some new payment accounts are flagged for review by the processing bank. In the...
Mon, 29 Apr, 2019 at 9:30 AM
As the Payment Account owner, you can view the status of your payment by navigating to Profile -> Payment Accounts -> Manage -> View Payments. ...
Wed, 7 Mar, 2018 at 9:43 AM
Many Race Directors and/or Timers set up their Race to benefit non-profit organizations. If you are a non-profit organization and received a bank depos...
Wed, 24 Jan, 2018 at 9:04 AM
This happens for the following two reasons:
1) You have leftover transactions that were processed under the check payment method. All transactions must ...
Mon, 11 Dec, 2017 at 9:50 AM
This happens when your Race issues refunds under a Quick Start - Direct Deposit account. Every time a refund is issued, the Refund Reserve captures the nex...
Mon, 11 Dec, 2017 at 9:53 AM
Holdbacks - Captured transactions that are held in the Refund Reserve for customer refunds. A positive holdback indicates that additional money is being w...
Mon, 22 Jan, 2018 at 9:12 AM