RunSignup Helpdesk

Runner's FAQ

• Account Issues 4

  • Resetting Your Password
  • Why am I being told “There is no account for this email address”?
  • Where is my registration? I signed up, but cannot find the race in “My Registered Races”.
  • How do I delete my account?

• Registration Management 4

  • I need to update one of my selections, how do I manage my registration?
  • How do I transfer to a different event/participant?
  • I lost my confirmation email! Can I have another one sent?
  • How do I change my registration information?

• Registration Issues 2

  • Why isn't a coupon code working?
  • My group password is not working, can you let me know what it is?

• Financial Issues 4

  • My credit card is no longer valid. How do I update my card to receive my refund?
  • What is this charge on my card?
  • How do I request a refund?
  • Can you send me a receipt?

• Race Information 2

  • Where do I find race information, such as a course map, packet-pickup details, t-shirt (store merchandise) shipping dates, race parking, etc?
  • When/Where are Results Posted?