Skip to main content

Home
Knowledge base
TicketSignup How-To
Submit a ticket

Login
Sign up

Home
Knowledge base
Runner's FAQ

Recent Searches

Popular Articles

Articles

Topics

Tickets

Sorry! nothing found for

Runner's FAQ (5)

Lists of the most Frequently Asked Questions by RunSignUp Runners.

Account Issues (4)

Resetting Your Password
Why am I being told “There is no account for this email address”?
Where is my registration? I signed up, but cannot find the race in “My Registered Races”.
How do I delete my account?
— Close

Registration Management (4)

I need to update one of my selections, how do I manage my registration?
How do I transfer to a different event/participant?
I lost my confirmation email! Can I have another one sent?
How do I change my registration information?
— Close

Registration Issues (2)

Why isn't a coupon code working?
My group password is not working, can you let me know what it is?
— Close

Financial Issues (4)

My credit card is no longer valid. How do I update my card to receive my refund?
What is this charge on my card?
How do I request a refund?
Can you send me a receipt?
— Close

Race Information (2)

Where do I find race information, such as a course map, packet-pickup details, t-shirt (store merchandise) shipping dates, race parking, etc?
When/Where are Results Posted?
— Close

Helpdesk Software by Freshdesk Cookie policy

Why we love Cookies

We use cookies to try and give you a better experience in Freshdesk.

You can learn more about what kind of cookies we use, why, and how from our Privacy policy. If you hate cookies, or are just on a diet, you can disable them altogether too. Just note that the Freshdesk service is pretty big on some cookies (we love the choco-chip ones), and some portions of Freshdesk may not work properly if you disable cookies.

We’ll also assume you agree to the way we use cookies and are ok with it as described in our Privacy policy, unless you choose to disable them altogether through your browser.