Claiming Event Insurance

Modified on 22 February

Some of the races we work with choose to offer event registration insurance to participants in their events through a partnership we have with Allianz Global Assistance (AGA). For those events that offer insurance you will see a separate option to purchase when you are paying for your registration for a covered event. If you purchase insurance you will see a separate charge on your credit card for the insurance and you will receive an email from Allianz Global Assistance with details on your coverage.

If you have purchased event registration insurance for an event and have a question or claim please contact Allianz Global Assistance as follows: To manage your policy or file a claim, please visit: If you have questions regarding your insurance, please contact Allianz Global Assistance at 1-888-497-6987

We have a new insurance option that started March 2023 with RegShield:

Although consumers purchase through the RunSignup website, RegShield is a third-party entity, and all plan-related questions should be directed to FanShield via the following channels: 

Filing a refund request with RegShield is easy. We recommend selecting the “File A Refund Request” at the bottom of the confirmation email. Alternatively, the consumer can visit the web page below:
For more information please visit this help guide