RunSignup has a system of credits for results publishing which are called Result Credits. These credits are broken down into two types - Standard Result Credits, and Notification or SMS Credits.
Result Credits of both types can be earned (and tied to a specific Race) or purchased (and tied to a specific User Account).
How to get Result Credits?
Earning Result Credits
Result credits are earned for each RunSignup Race that collects paid registrations online. For each registration taken online in a Race, that specific Race earns 10 Standard Result Credits and 10 SMS Notification Credits.
These earned Result Credits can only be used in the Race that they are earned in, in the year that they were earned. They cannot be transferred to other Races.
How many Result Credits have I earned for my Race?
You can find out how many Result Credits a specific Race has earned by navigating to the Race Dashboard, then going to Go Race Day > Results > Results Pricing.
Here you will find a breakdown of the Total number of Result Credits Earned, the amount of Result Credits already used, and the amount of Available Result Credits.
Why am I running out of Result Credits for a Race that uses RunSignup for Registration?
Earned Result Credits will cover all the results you would post for an average Race that uses RunSignup for registration a vast majority of the time. There are a few times where you may run out of Result Credits for a Race that is collecting registration on RunSignup.
- The Race has an unusually high amount of imported entries.
- The Race is posting and sending notifications with a lot of Splits (A Result Credit is used for each split that has results posted for it for each participant)
- The Race is posting several additional supplemental Result Sets for the Race.
- The Race has an unusually high amount of subscribers to Result Notifications for their participants (remember that there is no restriction to how many spectators can subscribe to receive Result Notifications from a single participant).
In the case that you need to purchase additional RunSignup Result Credits (whether for the reasons listed above, or if you have a Race that you are publishing on RunSignup that did not collect registrations at all) you can purchase additional User Result Credits.
Purchasing additional User Result Credits
Every RunSignup User Account starts with 2500 Result Credits and 100 SMS Credits that they can use to test.
Both Standard Result Credits and SMS Notification Credits can be purchased by any RunSignup User, and do not expire. These Result Credits can be used as a supplement to earned Result Credits specific to a Race.
How can I purchase additional User Result Credits?
Navigate to any Race Dashboard, then click Go Race Day > Results > Results Pricing and click Buy Timer Credits.
From this page you can purchase packs of either Standard Results Credits or SMS Notification Credits - which can be used in any race.
Keep in mind that additional User Result Credits are tied to the User Account that made the purchase, so be sure to upload the results while logged into the User Account that made the purchase in order to use the additional User Result Credits you have purchased.
Please note that additional User Result Credits are not used unless the Race that you are publishing results for has run out of Earned Result Credits.
How can I see how many User Result Credits I have purchased?
Navigate to any Race Dashboard then click Go Race Day > Results > Results Pricing. In the lower section labelled My Result Credits you'll see a table showing how many Additional User Result Credits you have purchased in your entire history, how many you've used in your entire history, and how many are available for use at this moment.
You should reference the Available column to see how many credits of each type you have available at this moment.
Can I share my purchased Result Credits with other Users?
Yes! You can set up Results Credit Sharing here: https://runsignup.com/ResultsPricing/Sharing
This is available from the Results Credit Purchasing page here: https://runsignup.com/ResultsPricing
You can access the Results Credit Purchasing Page by navigating to any Race Dashboard, then click Go Race Day > Results > Results Pricing and click Buy Timer Credits.
How are Result Credits used?
The Standard Result Credits are used when results are posted to RunSignup. The amount of Result Credits used are equal to the amount of rows of results currently posted.
This means that if you publish 100 rows of results, you are using 100 Result Credits. If you delete those results, then publish 100 more rows of results, you are still only using 100 Results Credits (regardless of who those results are for).
To be clear - Result Credits are "restored" if results are deleted. It is best to think of the amount of Result Credits used as the total amount of rows of results currently posted, and if that number goes down because an individual result is deleted, then your available Result Credits on that Race go up by one credit. Similarly, if a single result is added, your available Result Credits on that Race will go down by one credit.
SMS Notification Credits are used whenever an SMS notification goes out for a single result row (or split). Remember that any number of spectators can chose to follow participants, and not all registered participant will elect to opt in to Result Notifications at all, so the number of credits used will never be exactly one to one with registration numbers or finisher numbers.
Earned Result Credits are always used up before any additional purchased User Result Credits are used.
How can I see how many Result Credits my Race has used?
You can find out how many Result Credits your Race has used by navigating to the Race Dashboard, then going to Go Race Day > Results > Results Pricing.
Here you should reference the Used column in the Race Credits table. This will tally up the total number of rows of results posted, plus split results for each participant.